Returns & Exchanges Policy
As a B2B wholesale supplier we accept returns for manufacturing defects, wrong items shipped, or quality issues identified during your incoming inspection. All return requests must be submitted within 14 days of delivery with photos and order reference. We do not accept returns for change-of-mind on bulk orders.
How to Request a Return
Submit a request
Email [email protected] or use the Contact form with your order number, photos of the issue, and quantity affected.
Get RMA approval
Our team responds within 1-2 business days with a Return Merchandise Authorization number and return shipping instructions.
Ship back & receive credit
Ship the goods back with the RMA number on the carton. Once received and inspected, we issue a credit, replacement, or refund within 5 business days.
Return Conditions
- Items must be unused, unworn, and in original packaging.
- Return request must be submitted within 14 days of delivery.
- Custom OEM/ODM orders are non-returnable unless defective.
- Return shipping is buyer-paid unless the issue is our fault (defect, wrong item).
Refunds & Credits
Approved refunds are processed via the original payment method within 5 business days of receiving the returned goods. For wire transfer payments, refund timing depends on your bank. Trade account customers can opt to receive store credit applied to the next order instead of a cash refund.
Have a return question?
Our customer service team can help with RMA requests, claim status, or specific return scenarios.